FAQs & Information

Feel free to reach us at hello@shopbottomslab.com for any enquiries or support you may require.

Orders

You may track your item by clicking the tracking number provided in your email or through our Tracking Page.

You can only use one promotion code at a time (unless stated otherwise).

Once you have selected the items for your order, click on the shopping bag icon and start the checkout process.

On the checkout page, you‘ll see a field that says PROMO CODE.

Enter the code exactly as it appears (codes are case-sensitive and may include special characters), then click APPLY.

You can only use one promotion code at a time (unless stated otherwise), and you can’t apply a promotion code after you've submitted your order.

We accept:
- Online Banking & Debit/Credit card via BillPlz

We currently do not provide option for Cash on Delivery (COD) as a payment method.

Shipping & Delivery

We ship within whole Malaysia. If you do not see your location during checkout, please drop us an email at hello@bottomslab.com.

All orders will be shipped in 3-10 working days depending on delivery areas. You can refer to our shipping page here.

Usually when parcel is in transit, there will be no updates however, if you have concerns regarding your parcel, feel free to reach out to us at hello@bottomslab.com for us to further assist you with your order.

In cases where you did not manage to receive your item due to failed delivery, please let us know via email. Note that a re-shipping fee of RM8 - RM10 depending on location will incur.

Return, Exchange & Cancellations

You can cancel your order within 12 hours upon placing your order. To cancel your order, please email us at hello@bottomslab.com  for us to process them for you. Unfortunately, any orders past 12 hours will be registered onto our system and we will not be able to cancel them. 

Sure! You may refer here for our exchange policy.

With a stringent quality check in place, sometimes these defective items slip through the cracks. We'd like to make this right by sending you a replacement. Do send us pictures of the defect and send it to hello@bottomslab.com for us to process a replacement for you right away.

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Please allow up to 5 working days for us to assess your returned item(s) & process your refund / exchange from the day we received the item.

Refunds may take up 10 business days to be credited back into your original mode of purchase.