To initiate a return / exchange, please email us at firstname.lastname@example.org.
We understand that purchasing online without first seeing or trying it on might be difficult. With this in mind, we gladly accept returns and exchanges within 45 days from your purchase date, subject to the following conditions:
Returned item(s) must be returned in its original packaging & tags intact.
Returned item(s) must not be worn, washed or altered, and with no visible signs of wear or tear.
Shipping fees are non-refundable.
The purchaser will return / exchange the item(s) at their own expense but we will issue exchanges free of charge thereafter.
To be eligible for a FULL REFUND, purchased item(s) and free gift(s) has to be returned in proper condition as stated above. Otherwise, the price of the missing item(s) will be deducted from the amount refundable.
For Exchanges, please note that you will only need to send back the item(s) you wish to exchange while keeping any free gifts you’ve received in your order.
Free gift(s) are not eligible for return / exchange.
We currently have 3 return / exchange locations: Australia, U.S. and Malaysia for your convenience.
Bottoms Lab reserves the rights to reject a refund or exchange request if returned item(s) do not comply with the above terms. Please note we can only grant exchanges once.
Refunds will only be processed once we have received and checked your returned item(s).
Please note that we do not accept returns for item(s) that have been exchanged.
Please allow up to 5 working days for us to assess your returned item(s) & process your refund / exchange from the day we received the item.
Refunds may take up 10 business days to be credited back into your original mode of purchase.
We're so sorry the order you received was less than perfect. We do have a strict quality control process in place however, a few may have slipped through the cracks. We'd love to rectify this and replace the item for you.
Please email us a clear picture of the defect at email@example.com for us to initiate the replacement process as soon as possible.
We understand it can be frustrating to receive the wrong order. As we support creating jobs for people, this means our fulfilment processes are handled manually by our extremely dedicated logistics team so there may be human error.
Please email us a picture of the wrong item received at firstname.lastname@example.org for us to initiate the replacement process as soon as possible.
If you wish to request for a cancellation of your order prior to dispatch, please email us at email@example.com within 12 hours upon placing your order. If your order has been fulfilled before the 12 hours time frame, we will not be able to proceed with the necessary cancellations. Anything past 12 hours will not be eligible for cancellation
We cannot guarantee that your order will be cancelled upon request as our Fulfillment Team works very quickly in processing all our orders.