TERMS & CONDITIONS 

We understand that purchasing online without first seeing or trying it on might be difficult. With this in mind, we gladly accept returns and exchanges within 30 days from your purchase date, subject to the following conditions:

  • Returned item(s) must be returned in its original packaging & tags intact.

  • Returned item(s) must be in their clean and original condition - not worn, washed or altered, and have no visible signs of wear or tear.

  • Free gift(s) are not eligible for return / exchange.

  • Mystery Boxes, item(s) marked [CLEARANCE], and item(s) sold under Clearance Corner page are final sale and not eligible for return/exchange.

  • Shipping fees are non-refundable.

  • The purchaser will return / exchange the item(s) at their own expense but we will issue exchanges free of charge thereafter.
    Free gift(s) are not eligible for return / exchange.

  • For a FULL REFUND (excluding shipping fee) , purchased item(s) and free gift(s) have to be returned in proper condition as stated above. Otherwise, the price of the missing item(s) will be deducted from the amount refundable.

  • For PARTIAL REFUNDS on orders with free gift(s), free gift(s) will also have to be returned IF the remaining products being kept with you are not above the minimum spend. Otherwise, the price of the missing item(s) will be deducted from the amount refundable.

We currently have 3 return / exchange locations: Australia, U.S. and Malaysia for your convenience. To initiate a return / exchange, please email us at hello@shopbottomslab.com.

HOW LONG WILL MY REFUND / EXCHANGE TAKE TO BE PROCESSED?

  • Please allow up to 5 working days for us to assess your returned item(s) & process your refund / exchange from the day we received the item.

  • Refunds may take up 10 business days to be credited back into your original mode of purchase.

PRODUCT DEFECTS

We're so sorry the order you received was less than perfect. We do have a strict quality control process in place however, a few may have slipped through the cracks. We'd love to rectify this and replace the item for you.

Please email us a clear picture of the defect at hello@shopbottomslab.com for us to initiate the replacement process as soon as possible.

WRONG ORDER

We understand it can be frustrating to receive the wrong order. As we support creating jobs for people, this means our fulfilment processes are handled manually by our extremely dedicated logistics team so there may be human error.

Please email us a picture of the wrong item received at hello@shopbottomslab.com for us to initiate the replacement process as soon as possible.

ORDER CANCELLATIONS

If you wish to request for a cancellation of your order prior to dispatch, please email us at hello@shopbottomslab.com within 12 hours upon placing your order. If your order has been fulfilled before the 12 hours time frame, we will not be able to proceed with the necessary cancellations. Anything past 12 hours will not be eligible for cancellation

We cannot guarantee that your order will be cancelled upon request as our Fulfillment Team works very quickly in processing all our orders.

ALL OTHER QUERIES

Please view our FAQs page, Contact Us or email us at hello@shopbottomslab.com for us to assist you further.