TRACKING MY ORDER
Upon receiving your shipping confirmation, please allow up to 24 - 48 hours for receipt of tracking information (this only applies to ready-stock orders). You may track your item by clicking the tracking number provided in the email or through our Tracking Page. Note that there will be no updates if your parcel is in transit. All orders will be shipped out from our warehouse in the China.
SHIPPING INFORMATION
We offer free standard shipping when you spend $120 and above for the following countries:
- United States
- Australia
- Canada
- Mexico
- United Kingdom & Europe Regions*
- Malaysia
- Singapore
- Thailand
- Taiwan
- Bahrain
- Israel
- Kuwait
- United Arab Emirates
- Hong Kong SAR
- Macao SAR
*United Kingdom, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
We take up to 24 hours to process all orders. However, all cancellations should be made within 12 hours upon placing your order as stated in our Returns & Exchange Policy.
Orders have an estimated delivery timeframe within 1 - 5 business days for Express Shipping and 3 - 25 business days for Standard Shipping, upon dispatch, to all countries that we deliver to. All express orders will be shipped with Express. All Standard Shipping will be shipping with Direct Line shipping (passed to local postal provider upon arrival at destination country).
We deliver worldwide, with over 40+ countries, with the corresponding delivery timeframe as listed below:
| Countries |
Standard Shipping |
Express Shipping |
| United States, Australia, Canada, Mexico |
7 - 10 business days |
5 - 7 business days |
| United Kingdom & Europe Regions* |
7 - 14 business days |
5 - 7 business days |
|
Malaysia, Singapore, Thailand, Jordan, Lebanon, Qatar, Saudi Arabia |
7 - 14 business days |
5 - 7 business days |
|
Taiwan |
5 - 10 business days |
5 - 7 business days |
| Bahrain, Israel, Kuwait, United Arab Emirates |
5 - 10 business days
|
5 - 7 business days |
|
Ireland |
5 - 10 business days |
N/A |
| Hong Kong SAR, Macao SAR |
7 - 10 business days |
N/A |
| Indonesia, Japan, Philippines, South Korea |
N/A
|
5 - 7 business days |
| Norway, Switzerland, New Zealand |
N/A
|
5 - 7 business days |
*Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Please note that express shipping rates vary based on weight of order & location for delivery. If you'd like to get an estimate for express shipping, please Contact Us or email us at hello@shopbottomslab.com for us to assist you with it.
Please note delivery times to recipient may be affected by the jurisdiction of individual customs clearances and regulations (though we wouldn't wish this on anyone). For some countries thus, delivery times may be longer than our standard indicated delivery time frame.
If you can't find your shipping country in this list, please Contact Us or email us at hello@shopbottomslab.com for us to assist you with it.
In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
CUSTOMS / DUTIES
While we take active steps and measures to ensure that your parcel is free from customs and duties upon dispatch and have covered all available customs and duties from origin of dispatch, we cannot guarantee that your parcel will be free from customs and duties as Bottoms Lab has no control over these charges as it varies from country to country.
We do advise getting in touch with your local customs bureau to inquire on current charges so as to not receive an unexpected surprise when the parcel arrives!
PARCEL RETURNED TO SENDER (RTS)
In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a reshipping fee of $10.00 USD. If you choose to opt for a refund instead, there will be a restocking fee of $10.00 USD.
